Because we're all people here.
At Nectar at the Villa Salon • Spa, we believe in keeping things real. We love what we do, we love our clients, and we want every single appointment to be something you look forward to. These policies exist to protect your time and ours — because we're all people, and people deserve to be respected.
If you have any questions about anything below, please don't hesitate to reach out to our team directly.
To secure your appointment, we require a $25 non-refundable deposit at the time of booking.
We know what it feels like to be skeptical of something you found online — we get it. Nobody wants to get burned. But here's the thing: we deal with the same uncertainty on our end. When you book an appointment, we're saying no to every other client who could have had that spot. We're rearranging our lives, our schedules, and our team's entire day around you — sometimes weeks in advance.
Your deposit is fully applied to your service when you come in. If you'd prefer not to pay online, we completely understand — just stop by and pay your deposit in person at the studio. We'd love to meet you.
Life happens. We get it. Here's how we handle it:
If you do not show up for your appointment and have not contacted us, you will be charged 100% of the reserved service fee to the card on file.
We send appointment reminders as a courtesy — but it is ultimately your responsibility to remember your booking. Repeated no-shows may result in the loss of booking privileges or a requirement to prepay in full for future appointments.
We understand things come up. If you're running late, please give us a call as soon as possible so we can do our best to accommodate you.
We ask for your understanding here. Respecting our schedule means we can give every client the full, unhurried experience they deserve.
We are committed to you leaving Nectar at the Villa Salon • Spa happy. If something isn't right, please reach out to us within 7 days of your appointment and we will make it right.
We do not issue refunds on completed services. However, we will always make every reasonable effort to correct any concerns in a timely and professional manner — at no additional charge.
Please note that service adjustments do not apply to changes of mind regarding color or style after the service has been delivered as requested. Adjustments are for cases where the result does not match what was agreed upon during your consultation.
The health and safety of our clients and team is our top priority. We ask that you please reschedule your appointment if you are feeling unwell, have a contagious condition, or have any open wounds or irritation in the area to be treated.
We reserve the right to refuse service if we believe performing it could be harmful to your health or the health of others in our studio. In such cases, your deposit will be held and applied to a rescheduled appointment.
We'd rather have a conversation than a conflict. If you have any questions or concerns about our policies, or if something unexpected has come up with your appointment, please reach out directly — we're real people and we'll treat you like one.
3905 Park Dr #100
El Dorado Hills, CA 95762